+44 (0) 1926 336664Monday to Friday: 9:00am - 6:00pm

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Free UK Next Working Day Delivery - when order is placed Monday - Friday before 4pm

Customer Service

Returns

If you believe the goods received are of faulty manufacture please return them to us advising of the reason for return on the returns docket and we will inspect and advise accordingly upon receipt.

If you have received goods that you haven't ordered please advise of the details by email and return the incorrectly delivered piece. We will do our best to replace the incorrectly delivered piece as quickly as possible and correct any carriage charges which you have incurred.
     
          
Cancelations / Returns                        

Under UK Distance Selling Regulations you have 7 working days (from date following date of receipt) to cancel the contract with Oxford bag Company. In this case we will issue you with a full refund, however, you will need to return the entire order at your cost if you have already received the shipment. In all cases goods must be in their original condition and will be inspected upon their return. If you decide to cancel your order, you must let us know in writing (email is fine) quoting your internet order number.

In addition to Distance Selling Regulations you can return goods for whatever reason up to14 days following date of receipt for refund or exchange. For returns outside Distance Selling Regulations we will refund the monetary value of the goods returned to us at the price you paid. In all cases goods must be returned in their original condition including tags. All goods will be inspected upon return. The goods are your responsibility until they reach our warehouse so we recommend you retain proof of posting.

Each order is shipped with an invoice. Please send the goods to the address shown on packing note.


Faulty Item or Incorrect order received

We only refund outbound carriage in line with Distance Selling Regulations or if the item was incorrectly shipped or was found to be faulty. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Please note we do not advise customers of receipt back into our warehouse. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded.

Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of these goods. You will receive an automated email advising of the refund but please note it can take your card issuer a few days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.

Please note we will need to see the item in question prior to determining if there is a manufacturing fault and you must send it back to us as you would with any other return. Should a manufacturing fault subsequently be confirmed we will happily exchange/refund and cover any carriage costs incurred in the return of the item.